Return and Refund Policy

Thank you for shopping at geekmoo.com. We strive to provide you with high-quality products and excellent customer service. However, we understand that there may be instances where you need to return or refund a purchase. Please read our Return and Refund Policy carefully to understand your rights and options.

1. Returns

1.1. Eligibility: We accept returns within 7 days from the date of purchase. To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as you received it.
1.2. Return Process: To initiate a return, please contact our customer support team at hello@geekmoo.com within the specified return period. Provide your order number, the item(s) you wish to return, and the reason for the return. Our team will guide you through the return process, including providing you with the appropriate return shipping address.
1.3. Return Shipping: Customers are responsible for all return shipping costs unless the return is due to an error on our part or a defective product. We recommend using a trackable shipping method to ensure that the returned item reaches us.
1.4. Refunds: Once we receive the returned item and verify its condition, we will process your refund. The refund will be issued to the original payment method used during the purchase. Please note that shipping fees and any applicable restocking fees may be deducted from the refund amount.

2. Refunds

2.1. Damaged or Defective Items: If you receive a damaged or defective item, please contact us immediately within 3 days of receiving the product. We may request photographic evidence or ask you to return the item for inspection. Upon verification, we will offer you a replacement, store credit, or a full refund, including any shipping charges.
2.2. Refunds for Canceled Orders: If you cancel your order before it is shipped, we will process a refund to the original payment method used during the purchase. However, if the order has already been shipped, please refer to the Returns section above.
2.3. Refunds for Lost or Missing Packages: In the event that your package is lost or goes missing during transit, please contact our customer support team. We will initiate an investigation with the shipping carrier and work towards resolving the issue. If the package cannot be located, we will offer you a replacement or a full refund.

3. Exchange

We currently do not offer direct exchanges. If you wish to exchange an item, please follow the return process mentioned above and place a new order for the desired item separately.

4. Contact Us

If you have any questions or concerns about our Return and Refund Policy, please contact our customer support team at hello@geekmoo.com. We will be happy to assist you and provide further clarification.

Please note that this Return and Refund Policy is subject to change without prior notice. It is your responsibility to review this policy periodically for any updates or modifications.