FAQ
Q: What payment methods do you accept?
A: We accept major credit cards, PayPal, and Apple Pay.
Q: How long does shipping take?
A: Shipping times vary depending on your location. Typically, it takes 2-3 business days for processing and 5-14 business days for international orders.
Q: Can I track my order?
A: Yes, you will receive a tracking number via email once your order is shipped.
Q: What is your return policy?
A: We offer a 7-day return window for unused and undamaged items. Please refer to our Returns & Exchanges page for detailed instructions.
Q: Do you ship internationally?
A: Yes, we offer international shipping to most countries. Shipping fees and delivery times may vary.
Q: Are your products eco-friendly?
A: We strive to offer environmentally-friendly products whenever possible.
Q: Can I cancel or modify my order?
A: Please contact our customer support as soon as possible to request any changes or cancellations. We will do our best to accommodate your request.
Q: Are discounts available for bulk orders?
A: Yes, we offer discounts for bulk or wholesale orders. Please reach out to our support team for more information.
Q: Do you offer gift wrapping services?
A: Currently, we do not provide gift wrapping services. However, our products are carefully packaged and can make great gifts as they are.
Q: How can I contact your customer support?
A: You can reach our customer support team by emailing hello@geekmoo.com or by filling out the contact form on our website.
Q: Can I change my shipping address after placing an order?
A: Please contact us immediately if you need to change your shipping address. We will do our best to update it before your order is shipped.
Q: Do you offer international returns?
A: Yes, we accept international returns. However, please note that return shipping costs will be the responsibility of the customer.
Q: Can I subscribe to your newsletter for updates and promotions?
A: Absolutely! You can subscribe to our newsletter by entering your email address at the bottom of our website. Stay informed about new arrivals, sales, and exclusive offers.